Refund policy

At maxmart01, we want you to be completely satisfied with your purchase. If your furniture isn’t the right fit for your home, we’re here to help.

1. Return Period

Eligible furniture items may be returned or exchanged within [7/14]days of delivery or purchase, provided they meet the conditions below.

2. Return Conditions

To qualify for a return or exchange, items must:

  • Be unused and in their original condition.
  • Be free from stains, scratches, damage, or signs of use.
  • Include all original packaging, accessories, and documentation where applicable.
  • Be accompanied by the original receipt or proof of purchase.

3. Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Custom-made or personalized furniture.
  • Clearance or final-sale items.
  • Mattresses, bedding, or other hygiene-sensitive products once opened.
  • Items damaged after delivery due to customer handling or misuse.
  • Furniture that has been assembled, modified, or altered after delivery, where applicable.

4. Damaged or Incorrect Items

Please inspect your furniture upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us within [24/48] hours with photos and details. We will work with you to arrange a repair, replacement, exchange, or other appropriate solution.

5. Return Pickup & Delivery Charges

For approved returns, [maxmart01] may charge a return pickup or restocking fee of [30%]. Original delivery charges may be non-refundable unless the item was delivered damaged, defective, or incorrectly.

6. Refunds

Once the returned item has been received and inspected, approved refunds will be processed within [5–10] business days. Refunds will generally be issued to the original payment method.

7. Exchanges

If you would like to exchange an eligible item for another product, please contact us within the applicable return period. Any difference in price, delivery charges, or applicable fees will be communicated before the exchange is completed.

8. How to Request a Return

To request a return or exchange, contact us at:

Phone: +1 (929) 579-3953
Email: maxmartllc15@gmail.com
Store Address:1500 N GRANT ST STE 11670, DENVER, CO 80203 US

Please provide your order number, proof of purchase, and a brief reason for the return. Our team will provide the next steps.

Policy Updates

maxmart01 reserves the right to update this Return & Exchange Policy when necessary. The policy applicable at the time of purchase will generally govern your order, subject to applicable law.

Thank you for choosing maxmart01. We appreciate your business and are committed to making your furniture-buying experience simple and satisfying